> For the complete documentation index, see [llms.txt](https://polyquant-1.gitbook.io/wallet/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://polyquant-1.gitbook.io/wallet/settings-and-help/troubleshooting.md).

# Troubleshooting

## Troubleshooting

This page covers common issues you may encounter while using **polyquant** and how to resolve them.

***

### Balance not updating

**Issue:**\
Your wallet balance does not change after a deposit, trade, sell, or claim.

**What to do:**

1. Open **Wallet**
2. Tap **Refresh**
3. Wait a few seconds and refresh again

**Notes:**

* Polygon transactions may take time to confirm
* Balance updates after fills or sells may appear with a delay

***

### “Deposit received” after a trade or sell

**Issue:**\
You receive a notification saying *Deposit received* after selling a position or when an order is filled.

**Explanation:**\
Some balance increases (fills, sells, claims) are displayed using the same notification format as deposits.

This does **not** mean an external deposit occurred.

***

### Order not filling

**Issue:**\
A limit order remains open and does not fill.

**Possible reasons:**

* The market has not reached your limit price
* Insufficient liquidity at your price
* Partial fill occurred and the rest is still open

**What to do:**

* Wait for the market to reach your price
* Cancel the order and place a new one
* Use a market order if immediate execution is required

***

### Order partially filled

**Issue:**\
Only part of your limit order is filled.

**Explanation:**\
Partial fills occur when available liquidity is smaller than your order size.

The remaining size stays open until filled or cancelled.

***

### Cannot cancel order

**Issue:**\
You are unable to cancel an order.

**Explanation:**

* Market orders cannot be cancelled
* Fully filled orders no longer exist

Only open limit orders can be cancelled.

***

### Prices look outdated

**Issue:**\
Displayed prices or liquidity seem outdated.

**What to do:**

* Tap **Refresh prices** in Market View
* Ensure you are viewing the correct market

Prices on Polymarket can change rapidly, especially during live events.

***

### “Unknown market” or “Unknown outcome” in notifications

**Issue:**\
Order or trade notifications show missing market or outcome names.

**Explanation:**\
This may happen when metadata is temporarily unavailable or the market data has changed.

The trade itself is still valid.

***

### Buttons not responding or UI issues

**Issue:**\
Buttons do not respond or the interface behaves unexpectedly.

**What to do:**

* Restart the bot
* Return to the main menu and try again
* Avoid sending multiple commands rapidly

Telegram UI issues may occur due to message or keyboard state conflicts.

***

### Cannot place a trade

**Issue:**\
Trade placement fails or does not proceed.

**Check the following:**

* Sufficient balance is available
* Minimum order size (5 shares) is met
* Prices are refreshed
* The market is still active

***

### Copytrade not working

**Issue:**\
Copied trades are not executing.

**Possible reasons:**

* Insufficient balance
* Subscription not active
* Market liquidity issues
* Slippage preventing execution

Review your subscriptions and balance.

***

### Wallet issues after switching

**Issue:**\
Unexpected balance or positions after switching wallets.

**Explanation:**\
Each wallet is independent.

After switching:

* balances reset to the selected wallet
* positions belong only to that wallet

This is expected behavior.

***

### Still having issues?

If the problem persists:

Prepare the following information:

* screenshots of the issue
* wallet address
* market link
* transaction hash (if available)

Then contact support.\
\
\
[https://x.com/polyquant\_labs
\
https://t.me/polyquant\_labs <br>](<https://x.com/polyquant_labs&#xD;&#xA;https://t.me/polyquant_labs&#xD;&#xA;>)


---

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